| Duties: |
Essential Functions:Organization, logistics and planning
•Oversee process of entering, tracking and making ongoing changes to teen volunteer/ high school intern shift and coaching schedules and ensure communication of schedule changes to volunteers and zoo staff
•Oversee preparation and distribution of monthly teen volunteer and high school intern schedules
•Ensure current information is maintained regarding teen volunteer/high school intern details such as contact information, training requirements and completions, special event RSVP’s and hours served
•Maintain a well-versed understanding of capabilities and applications of the zoo’s volunteer logistics software, Volgistics, and serve as the Teen Programs Volgistics Administrator
•Develop, organize and maintain all teen programs logistics and organizational documents including handbooks, training manuals, summer volunteer binders, policies and procedures documents, tracking spreadsheets, and scheduling matrices
•Organize and analyze survey data from multiple programs, prepare and share reports to ensure efficiency and effectiveness in regards to desired outcomes.
•Assist program coordinator with budget trackingProgrammatic support
•Primary point of contact for 115 teen volunteers and their families year round including responding to phone calls, emails and other inquiries regarding all teen career programs, teen scheduling, program expectations, field trips, etc.
•Primary point of contact for Zoo Crew teens when they are on-site, in summer this is typically 45 per day
•Primary point of contact for perspective teens applying to the program
•Lead and oversee the planning and implementation of annual Career Discovery Days
•Secondary contact for adult volunteer Teen Advocates and Teen Programs Liaison
•Secondary contact for High School Interns during the fall semester
•Assist Teen Programs Coordinator with development and management of High School Internship program including but not limited to delivery of trainings, organization of supplies, and scheduling support.
•Assist Teen Programs Coordinator with selection and training of teen programs seasonal assistants. Point of contact for seasonal staff in absence of teen programs coordinator.
•Prepare, deliver and/or supervise teen volunteer program trainings, interviews, coaching sessions, special events, zoo camp outs, workshops, and field trips, especially as it pertains to program logistics
•Participate in teen led social event nights, overnight Campouts, and Teen Leadership Team evening meetings
•Mentor teen volunteers informally and formally in coaching sessions and set a high standard of professional expectations for each volunteer
•Create a positive and supportive culture for teen participants through intentional relationship building especially in our multi contact programs, Zoo Crew Volunteer Program and High School Internship
Teen and Public Programs communication and marketing
•Ensure maintenance of current and effective program marketing materials (web pages, flyers, brochures, mailers, email lists, contact lists, etc.); this includes managing visual documentation of program activities (photos & videos)
•Lead program participant and parent/guardian communication (web page, newsletters, phone calls, emails, online social networking, mailers, etc.)
•Respond to inquiries regarding several of the zoo’s Teen and Public Programs including the teen volunteer, high school intern, career events, keeper experience and VIP tour programs
•Maintain positive and constant communication with staff in several zoo departments, including the broader Education and Volunteer Services Department, the Marketing/Events Department (including attending Event Team meetings), Planning and Capital Projects, Conservation Biology and the Animal Department
Teen and Public Programs registration and payment processing
•Become well-versed in the capabilities and applications of the zoo’s room booking and payment management software, Vantix ATMS
•Use Vantix to proactively book rooms, build courses, register participants, process tuition payments, and run reports for several fee-based teen and public programs including teen volunteers, career events, keeper experience, and VIP tours
Additional Responsibilities:
•Participate in Education and Volunteer Services strategic planning efforts, professional development opportunities
•Support Public and Adult Volunteer Programs and additional Education and Volunteer Services programming as needed
•Performs various tasks as assigned. |